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Latest figures state that 92% of consumers now read online reviews and it is widely believed that positive reviews can provide around an 18% uplift in sales/bookings.
There are often a few key things that can have a real impact on a customer’s experience such as first impressions, clear and easy to follow signage, the use of modern technology etc. All of these things are simple things that are often over looked in day to day working life but if we get these things right, they can have a positive impact on our customers and on our businesses.
90% of consumers read online reviews before visiting a business and with the busy festive period just around the corner, is it time we started to focus more on improving our image online? To find out more about Durable’s step by step guide to providing the best customer experience, just go to the DURABLE HUB on their website.
Contact:
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Shop and Display Equipment Association
24 Croydon Road, Caterham, Surrey CR3 6YR Tel: 01883 348911 Fax: 01883 343435 email:enquiries@sdea.co.uk
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